Getting to the root of the problem with a patient
takes time, skill and practice. Getting the basics right is vital, like
greeting your patient warmly and professionally, and making your
consulting room comfortable. But what about the less obvious stuff, and
what makes a consultation between a healthcare professional and their
patient truly effective?
The answer lies in a combination of good
communication, applied professional knowledge and a thorough
understanding of the patient’s history. These work in harmony with
skilled examination techniques to provide the best chance of accurate
diagnosis. As a competent healthcare professional, it’s important to
realise that consultation skills go way beyond basic questions like
“does asthma run in your family?” or “have you hurt this leg before?”
A good history is one that reveals the patient's
concerns, ideas, opinions and expectations which can go a long way
towards disclosing the less obvious causes behind their symptoms. It
may, for example, give you an idea of their emotions and frustrations.
Healthcare professionals should try to avoid dominating the history
taking and let the patient speak openly. At the heart of any good
communication is the ability to listen - and sometimes, to read between
the lines. Without the ability to see life through the eyes of your
patient, their history is likely to be much less revealing and less
useful to you in attempting an accurate diagnosis.
Sometimes, history is all that’s needed to
diagnose. A good example is if someone comes to you with a headache, and
describes the headache to you in detail. They may mention certain
triggers they’ve noticed previously, together with other symptoms like
nausea or visual disturbances. This information on its own could be
enough for you to diagnose migraines for example, with no further
investigation needed. Other times however, a physical examination will
be required alongside a patient’s history, and this is where the two can
work together.
How physical examinations can bring out more about a patient’s history
There are certain things you can do during a
physical examination, such as being gentle in your approach and
explaining to your patient what you’re doing and why. This can go a long
way towards putting their mind at ease, and when people relax they tend
to chat – and when they chat about their health, history often comes
out with it.
Discovering the core of a patient’s worries, and
how those worries have evolved over time, takes lots of practice. A
consultation can allow them to unburden themselves and let you into
other parts of their life such as money worries or family issues. It’s
only through finding the perfect combination of history and physical
examination that healthcare professionals will have the greatest chance
of diagnosing a patient effectively – and offering them the best
solution.
Are you a healthcare professional looking to develop your patient assessment skills?
If so, why not sign up for our Five-day patient assessment skills workshop?
Offering practitioners the chance to enhance their skills in clinical
decision making and diagnostic proficiency through CPD, it’s ideal for
nurses, pharmacists, paramedics and physiotherapists in particular.
All course material and refreshments are provided,
as well as a certificate of attendance. Multiple dates are available
between September 2019 and April 2020 and the course takes place at St.
Bart’s hospital in London.
*Article and image contributed by a third party.
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